Refund Policy

1. Overview

When you book a consultation on Lexify, payment is held (payment held pending release) until the consultation is completed or the booking is cancelled or otherwise resolved. This Refund Policy explains when and how refunds are issued. It should be read together with our Terms of Service and any booking-specific terms shown at the time of purchase.

2. Cancellation by you (client)

If you cancel a booking:

• Cancellations made within the period allowed by our platform rules (e.g. a set number of hours before the session) may qualify for a full or partial refund as configured by the platform.
• Cancellations outside that window may be subject to a cancellation fee or no refund, as stated at the time of booking.
• If you do not attend a scheduled consultation without prior cancellation ("no-show"), our no-show policy applies; refund eligibility is determined by platform settings and may result in no refund.

The exact cancellation and refund rules (including time windows and any fees) are displayed before you confirm a booking and may be updated in platform settings. Check your booking confirmation for the terms that apply to your consultation.

3. Cancellation by the lawyer

If the lawyer cancels the booking or does not attend ("lawyer no-show"), you are generally entitled to a full refund of the amount paid for that consultation. We will process the refund in accordance with our payment provider and platform rules. If the lawyer reschedules with your agreement, no refund is required for the rescheduled session.

4. Disputes

If you are unsatisfied with the consultation or believe you are owed a refund (e.g. service not delivered, technical failure), you may open a dispute through the platform. We will review the dispute and the relevant evidence (e.g. chat logs, session records) and decide whether to release funds to you, to the lawyer, or to split them. Our decision is final to the extent permitted by law. Refunds issued following a dispute will be processed back to the original payment method where possible.

5. Processing time

Approved refunds are typically processed within a few business days. The time for the refund to appear in your account depends on your bank or payment provider and may take additional days. We are not responsible for delays caused by third-party payment processors.

6. Changes

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes that affect your rights may be communicated by email or through the Service. The policy that applies to your booking is the one in effect at the time you made the booking, unless we are required by law to apply a different standard.

7. Contact

For refund requests or questions about this policy, please contact us via the Support page or the contact details provided there. Include your booking reference and a brief description of your request so we can assist you promptly.